Refund Policy
Return & Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Window
You may return most items within 30 days of delivery for a full refund. Items must be in their original condition, unused, and in the original packaging with all accessories included.
Eligible Returns
- Unused items in original packaging
- Defective or damaged products (report within 48 hours of delivery)
- Items that do not match the product description
Non-Returnable Items
- Items that have been used, assembled, or show signs of water exposure
- Custom or personalized orders
- Items returned after the 30-day window
How to Return
- Contact us at support@seamotion.store with your order number
- We will provide a return authorization and shipping instructions
- Ship the item back in its original packaging
- Refund is processed within 5-7 business days after we receive the returned item
Refund Method
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We do not offer direct exchanges. To get a different item, please return the original purchase for a refund and place a new order.
Questions?
Contact our team at support@seamotion.store for return inquiries.